National Diabetes Advice Service LAUNCHED on medCrowd

19th May 2020 by Anne Sakoane

We are very pleased to announce that we have launched NHS Diabetes Advice with medCrowd!

In partnership with the NHS and Diabetes UK, NHS Diabetes Advice has been launched to offer advice to people with diabetes who have been affected by the COVID-19 pandemic.

How does it work?

Diabetes UK will transfer calls to their helpline from people asking for clinical advice to a team of fully qualified clinical advisors using medCrowd, the instant messenger for health and care.

Who is it for?

The service is set up to support patients:

  • Who are adults living with either type of diabetes who use insulin to manage their condition
  • Who require immediate advice
  • Who require clinical advice on the following topics:
  • Hyperglycaemia
  • Hypoglycaemia
  • Sick day rules
  • Missed injections

NHS Diabetes Advice provides support to patients whether they, or a member of their household, have caught the virus, or routine care has been disrupted and they need immediate clinical advice to help them understand how to effectively manage their diabetes.

How does it work?

  • Callers phone the Diabetes UK advice helpline.
  • Diabetes UK triages the calls and identifies those requiring clinical advice.
  • Calls requiring clinical advice will be transferred to the NHS Diabetes Advice on medCrowd.
  • A clinical advisor will answer the call and give advice.
  • medCrowd is used to securely store the clinical advisor’s notes.
  • The caller will be invited to the medCrowd conversation to review notes, respond to the clinical advisor and for follow up (if needed).

This service is available via 0345 123 2399 for anyone with insulin-treated diabetes to help with any concerns during this difficult time.

medCrowd allows patients to safely and conveniently discuss confidential information with their health or care team, while protecting confidential health and care information to the required standards.

To find out more about medCrowd here.