Instant messaging platforms, particularly Whatsapp, are widely used by doctors and clinical teams for quick and easy communications, but they are not compliant with NHS information governance requirements.
WhatsApp end-to-end encryption not enough
Though apps like WhatsApp and similar technologies boast of end-to-end encryption, this doesn’t mean much in the real world. Messages can too easily be sent to the wrong contacts; people can pick up unlocked devices – or even bypass your passwords. When you’re dealing with confidential medical information, these are all circumstances that could result in a serious data breach.
Teams want communications tools
In a recent BMJ Innovations study of junior doctors by Dr Georgina Gould and Dr Ramin Nilforooshan, it was demonstrated that 80% of respondents felt that messaging technologies improved their team relationships and broke down traditional hierarchies, making overall communication more effective.
To find out more about why health and care workers should be using alternative compliant alternatives like medCrowd, read the full article written by Dr Felix Jackson WhatsApp Doc with Instant Messaging published on DigitalHealth.net.