Diabetes UK will transfer calls to their helpline from people asking for clinical advice to a team of fully qualified clinical advisors using the medCrowd an instant messaging and call centre technology.
The service is set up to support patients:
- Who are adults living with either type of diabetes who use insulin to manage their condition
- Who require immediate advice
- Who require clinical advice on the following topics:
- Sick day rules
- Missed injections
Whether they or a member of their household have caught the virus, or routine care has been disrupted, they need immediate clinical advice to help them understand how to effectively manage their diabetes.
- Callers phone the Diabetes UK advice helpline.
- Diabetes UK triages the calls and identifies those requiring clinical advice.
- Calls requiring clinical advice will be transferred to the NHS Diabetes Advice medCrowd Contact Centre.
- A Clinical advisor will answer the call and give advice.
- medCrowd is used to securely store the clinical advisor’s notes.
- The caller will be invited to the medCrowd conversation to review notes, respond to the clinical advisor and for follow up (if needed).
This helpline is available now for anyone with insulin-treated diabetes to help with any concerns during this difficult time. The helpline is available via Diabetes UK’s support line: 0345 123 2399 .
medCrowd allows patients to safely and conveniently discuss confidential information with their health or care team, while protecting confidential health and care information to the required standards.
To find out more about medCrowd visit us here